Customer Services Administrator

Business Administration Level 3 apprentice

Tech Advance are looking for administrative support, customer services support and service delivery for our customers Internet, phone and VoIP products.

Apprenticeship Information

Start Date 01/08/2019
Location Preston
Occupational Areas Business Administration
Closing Date 31/07/2019
Wage £206.25 Week
Working Week Monday – Friday 9:00 to 17:00
12-14 Months
Apprenticeship Level 3

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  • Job Description

    Key Responsibilities for this role will be:
    • Assisting with all aspects of office administration.
    • Handling and logging incoming customer faults and service issue calls.
    • Managing faults & service issues through to resolution including liaising with 3rd party providers.
    • Completing service issue case closures and follow up activities.
    • Project managing the provision of new services to both new and existing clients.
    • Handling new client and product service contracts, creating new client accounts and on boarding processes.
    • Providing on going customer service account management to key accounts where required.

  • Personal Qualities

    • Friendly, enthusiastic and a good team player.
    • Efficiency, accuracy, attention to detail.
    • Self-motivated and willing to take the initiative to help solve problems.
    • Aptitude to work without direct supervision.

  • Qualifications Required

    4 x GCSE A*-D /Grade 9-3 which must include GCSE English at Grade A*-C / Grade 9-4 and maths at Grade A*-D / Grade 9-3 or equivalent, or have successfully completed a Business & Administration Apprenticeship at Level 2.

  • Future Prospects

    Progression to full time employee with prospects for job role to grow with the business.

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