Hire & Sales - Customer Service Apprentice (ref CS11)

Assist our Preston branch to run a busy hire and sales desk whilst proving a first class customer service.

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• Job Description

  Lifting Gear UK Limited is a rapidly expanding and successful business looking for people who will help us shape our future and fulfil their own ambitions.
  Duties will include:
  Aiding the Day to day running of their branch, Customer service, Administration of paperwork and ensuring correct Stock levels
  Use & updating of the customer repair register on the LGUK U-drive
  Responding to customer telephone, e-mail or in person requests for the hire, sales, inspection repair or testing of all types of lifting equipment.
  Creation of manual certification for the inspection and/or testing of all types of lifting appliances.
  Processing all incoming communications from customer to ensure maximum revenue conversion
  Fulfillment of Customer enquires either by phone , email or walk in
  Management and completion of LGUK Purchase Orders in connection with customer contracts on the Insphire computerised system
  Ensure high levels of accuracy when completing larger more difficult contracts & purchase orders
  General administrative duties
  Ensure all outstanding daily enquires are chased up
  Review of transport planner, to ensure that all transport commitments are being/have been complied with and that transport for the next day is organised and arranged in line with customer requirements
  Respond to customer enquiries
  Resolve customer complaints

• Personal Qualities

  Good personality
  Ambitious
  Professionalism

• Qualifications Required

  4 x GCSE A*-D/ 9-3 including Maths and English at C or equivalent.
  basic computer skills (not a qualification)

• Future Prospects

  Progress to Business Apprentice Level 3

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Courses related to this vacancy

Customer Service Practitioner - Level 2