Infrastructure Technician Apprentice - Tarleton Academy, Preston (ref IT05)

To assist in the day-to-day running and support of the academy's network and interactive learning equipment, supporting the online helpdesk application by ensuring issues are addressed, documented and resolved in a timely and professional manner.

Apprenticeship Information

Start Date 07/09/2020
Location Preston
Occupational Areas Infrastructure Technican
Closing Date 05/06/2020
Wage £4.15 Hour
Working Week 8:30 - 3:45
18 months
Apprenticeship Level 3

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  • Job Description

    • First line support for users, especially, but not limited to, users of Chromebooks;
    • Repair of Chromebooks
    • Asset management of Chromebooks through Google Admin Console (and/or Parago if appropriate);
    • Monitoring the use of the loan machines with regard to school rules;
    • Keeping a record of accidental damage claims and presenting data sufficient that SLT can act to reduce instances of poor care of the devices.
    • Keeping a record of parts exchanged under the school’s in-house repair scheme, to be shared with ASUS as part of our warranty arrangements.
    • Keeping a record of income and expenditure of the in-house Chromebook repairs, such that the IT department can reasonably project our likely overall costs relating to the scheme.
    • Use of helpdesk ticketing system to manage prioritisation and ensure best user experience
    • Support the IT department in the maintenance of the school’s network infrastructure
    • Support the IT department in fault diagnosis and repair of computer systems and components
    • Write and maintain scripts, with the support of the IT department, to automate the provisioning and de-provisioning of Chromebooks and user accounts.
    • Communicate effectively, working as part of a small team to provide accurate written and verbal information to the Senior Leadership Team.

  • Personal Qualities

    Hardworking, reliable

  • Qualifications Required

    5 x GCSE’s at Grade 4 / C or above to include English, Maths, Science and IT

  • Future Prospects

    Not stated

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