Ref: BA25 Apprentice Administrative Assistant at Ava Travel
Avatravel is based in Leyland, they are a high street provider of coach holidays throughout Europe and the UK. Avatravel currently have 5 staff, you will be taking calls from customers, travel agents and wholesale providers face to face, over the phone and via the website.
Apprenticeship Information
| Start Date | 26/06/2023 |
| Location | Leyland |
| Occupational Areas | Business Administration |
| Closing Date | 12/06/2023 |
| Wage | £NMW for age Hour |
| Working Week | Monday - Friday 09.00am-17.00pm and every other Saturday 09.00am-17.00pm with a day off during the week to be mutually agreed |
| Apprenticeship Duration |
15 months (plus 4 months EPA) |
| Apprenticeship Level | 3 |
- Job Description
Supporting and engaging within different parts of the organisation, interacting with Avatravel customers and agents both face to face and over the telephone. Carrying out a varied range of office duties to grow and support the day to day running of the business.
Greet customers
Call Handling
Dealing with face to face customers
Conduct holiday and day trip bookings with customers and travel agents
Communicate with hotels via email or telephone
Communicate with excursion providers via email or telephone
Communicate with Travel companies via email and telephone
Taking customer payments by Bacs/card/cash
Booking customer transport
Prepare travel tickets and travel packs
Maintain social media sites
Respond to social media correspondence
Respond to customers emails
Lead gathering from Social Media
Build a photo database
Research for holidays and day trips
Proof read our brochures
Complaints Handling
Preparing and franking outgoing mail
Photocopying and scanning
General housekeeping - Personal Qualities
Inquisitive with a thirst for knowledge
Friendly and helpful
Trustworthy and reliable
Smart in appearance - Qualifications Required
5 x GCSE A*-D / 9-3 which must include GCSE English and maths at A*-C / 9-4 or equivalent.
- Future Prospects
Possible permanent position for the right candidate
- What will the End Point Assessment (EPA) include
This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.
- Things to Consider
In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.
Until we receive the above, we are unable to progress your application so please monitor your emails.
For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates
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