Ref: CS02 Customer Service Apprentice Level 2 at Northern Eco Installations

Northern Eco Installations LTD are a small eco company based in Blackburn.

Your role as a customer service apprentice will be varied but will include speaking to customers via phone and email along with external partners to ensure applications are dealt with appropriately and professionally along with general office duties.

Apprenticeship Information

Start Date 15/01/2024
Location Blackburn
Occupational Areas Customer Service
Closing Date 12/01/2024
Wage £5.28 Hour
Working Week Monday - Friday 9am-5pm
12 months (plus 4 months EPA)
Apprenticeship Level 2

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  • Job Description

    Working from our office in Blackburn you will be working with a close nit and friendly team, processing applications for free heating and insulation measures.

    The role will be varied from dealing with new applications, processing new applications, dealing with customers and with partner companies.

    Key responsibilities:
    • Checking relevant documents are correct
    • Liaising with customers to process customer applications
    • Liaising with partner companies to process applications
    • Working closely with the rest of the team workers out in the field
    • Dealing with customer phone calls
    • Organising surveyor diary’s
    • Organising install appointments

  • Personal Qualities


  • Qualifications Required

    4 x GCSE A*-D / 9-3 which must include GCSE English and maths at A*-C / 9-3 or equivalent.

  • Future Prospects

    Progression to level 3 Business Administrator.
    Future progression within the company.

  • What will the End Point Assessment (EPA) include

    This includes an ‘Apprentice Showcase’ to provide examples of work, a practical observation and a professional discussion. All assessment methods will be conducted and graded by an independent EPAO.

  • Things to Consider

    In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.
    Until we receive the above, we are unable to progress your application so please monitor your emails.
    For more information on the NMW, please visit:

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