Ref CS11 - Hire & Sales Customer Service Apprentice at Lifting Gear UK Ltd

Assist our Preston branch to run a busy hire and sales desk whilst proving a first class customer service.

Apprenticeship Information

Start Date 01/07/2021
Location Leyland
Occupational Areas Customer Service
Closing Date 28/06/2021
Wage £4.30 Hour
Working Week 08:00—16:30 Monday to Friday
16 months
Apprenticeship Level 2

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  • Job Description

    Lifting Gear UK Limited is a rapidly expanding and successful business looking for people who will help us shape our future and fulfil their own ambitions.
    Duties will include:
    Aiding the Day to day running of their branch, Customer service, Administration of paperwork and ensuring correct Stock levels
    Use & updating of the customer repair register on the LGUK U-drive
    Responding to customer telephone, e-mail or in person requests for the hire, sales, inspection repair or testing of all types of lifting equipment.
    Creation of manual certification for the inspection and/or testing of all types of lifting appliances.
    Processing all incoming communications from customer to ensure maximum revenue conversion
    Fulfillment of Customer enquires either by phone , email or walk in
    Management and completion of LGUK Purchase Orders in connection with customer contracts on the Insphire computerised system
    Ensure high levels of accuracy when completing larger more difficult contracts & purchase orders
    General administrative duties
    Ensure all outstanding daily enquires are chased up
    Review of transport planner, to ensure that all transport commitments are being/have been complied with and that transport for the next day is organised and arranged in line with customer requirements
    Respond to customer enquiries
    Resolve customer complaints

  • Personal Qualities

    Good personality

  • Qualifications Required

    4 x GCSE A*-D/ 9-3 including Maths and English at C or equivalent.
    basic computer skills (not a qualification)

  • Future Prospects

    Progress to Business Apprentice Level 3

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