REF CS18 - Customer Service Administrator at Summit Physiotherapy Ltd

Summit Physio are looking for a customer service administrator. As the first point of contact for our clients, the role will require someone who is friendly, professional, and confident in building positive relationships whether that be face to face, over the phone or via email.

Apprenticeship Information

Start Date 09/12/2021
Location Chorley
Occupational Areas Customer Service
Closing Date 08/12/2021
Wage £4.30 Hour
Working Week Weekday shifts with a balance of daytime and early evening cover, as well as Saturdays
Apprenticeship
Duration
16 months
Apprenticeship Level 3

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  • Job Description

    We are seeking an employee who has a likeable character with strong rapport skills and someone who strives to make a great first impression. We hold great value in the role of our administration team and the vital role they play in each client’s treatment journey from the moment they hear about us, to their first booking, all the way through until their final session and beyond. The administrative team and the therapy team must work cohesively to ensure the best possible outcome for every client. In addition to providing excellent customer service, you will also be responsible in organising our company’s day-to-day operations. Your job will be to provide clerical support to our managers and employees and coordinate all daily administrative activities. The Administrator should be highly organised and able to multitask with ease. The main tasks of the role include the overseeing of the customer service journey, taking bookings either over the phone, via email or at the desk, diary management for three clinics including multiple practitioners, and providing administrative support to the Company Lead Co-ordinator. Ultimately, the successful candidate should be able to ensure our office procedures run smoothly and efficiently, offering the best service possible to our clients. The position would include weekday shifts, with a balance of daytime and early evening cover, as well as Saturdays.
    Responsibilities
    Customer service
    Overseeing the client journey
    Manage multiple diaries
    Maintain internal databases
    Maintain a filing system for data on customers and external partners
    Distribute incoming and outgoing mail
    Prepare regular reports
    Organise, store and print company documents as needed
    Answer and redirect phone calls
    Handle queries from managers and employees
    Follow office policies and ensure compliance with them

  • Personal Qualities

    Familiarity with office equipment
    Problem-solving attitude with an eye for detail
    A marketing background or interest in digital marketing would be advantageous but not required

  • Qualifications Required

    4 x GCSE A*-D/ 9-3 including Maths and English or equivalent.

  • Future Prospects

    Progression to Level 3 if desired. Progression within the team.

  • What will the End Point Assessment (EPA) include

    Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes an ‘Apprentice Showcase’ to provide examples of work, a practical observation and a professional discussion. All assessment methods will be conducted and graded by an independent EPAO.

  • Things to Consider

    Please note that the annual leave may change depending on your hours per day once you start your apprenticeship.
    In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.
    Until we receive the above, we are unable to progress your application so please monitor your emails.
    For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates

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