Ref DS01 - Corporate IT Support Apprentice at ESG Global Energy Ltd

Giving support to corporate IT team

Apprenticeship Information

Start Date 05/07/2021
Location Chorley
Occupational Areas Digital Support
Closing Date 28/06/2021
Wage £4.30 Hour
Working Week Mon-Fri 9:00-5:00pm
Apprenticeship
Duration
18 months
Apprenticeship Level 3

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  • Job Description

    Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
    Providing assistance to resolve support issues or escalating the call within the relevant team
    Dealing with software issues e.g installation and upgrades
    Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
    Providing basic training over the phone for stakeholders when needed
    Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third party systems
    Dealing with IT deliveries and checking these off
    Keep up to date notes on the work completed through the helpdesk

  • Personal Qualities

    Good written and verbal communication
    A strong sense of pride and accountability
    Able to manage workload and prioritise
    Able to work as part as a team or individually
    Able to gather relevant information systematically to troubleshoot and resolve issues

  • Qualifications Required

    4 x GCSE at A*-D / 9-3 which must include GCSE Maths at A*-C / 9-4 and English at A*-D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience

  • Future Prospects

    Contract of employment for a permanent position.

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