Digital Support Technician Level 3 Apprenticeship

New for 2021. As a Digital Support Technician apprentice, you will learn the necessary skills and knowledge to work within an organisation to provide support for both internal and external customers, and by using various forms of technology, to address routine and non-routine IT related issues.

  • Course Information
    • Validated By
      City & Guilds
    • Attendance Pattern
      Daytime
    • Course Level
      Level 3
    • Study Mode
      Apprenticeship
    • Course Location
      work based
    • Age Group
      Adults (19+)
      School Leavers (16-18)
    • Course Duration
      15 (+4 EPA) months
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  • Overview

    As a Digital Support Technician apprentice, you will learn the necessary skills and knowledge to work within an organisation to provide support for both internal and external customers, and by using various forms of technology, to address routine and non-routine IT related issues. Within your role you will be customer facing and will be the first point of contact. You will learn and gain experience in areas such as IT security, remote infrastructure, data recording and digital security. You may also find yourself working within a team but must be able to work individually and use your initiative.

    Main learning objectives:

    • Digital technologies, security and support
    • Data management
    • Digital security
    • Digital services support
    • Digital Information Management Systems:
    • Communication
  • Entry Requirements

    4 x GCSE at A*-D / 9-3 which must include GCSE Maths at A*-C / 9-4 and English at A*-D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience.

    Please note that employers may stipulate higher entry requirements than those listed and should therefore be treated as the minimum entry criteria. However, if you do not currently meet the entry requirements for the apprenticeship you wish to apply for, you may also be considered based on related subject qualifications and/or life/work experience or upon successfully achieving the required Basic and Key Skill Builder (BKSB) results.

    Should you meet entry requirements but not hold a level 4/C in English and/or Maths you will need to complete a functional skills course alongside your apprenticeship. As part of the application process you will be assessed to see your current working level, acceptance will be based on this outcome. Your programme duration may be extended to allow for functional skills.

    All information correct at the time of publication but could be subject to change.

  • How will I be assessed?

    You will be assessed through written work, verbal discussion, observation and and end point assessment on completion of your apprenticeship. While you are completing your apprenticeship you will need to complete ‘off the job training’ this is time spent in working hours gaining new knowledge additional to your usual job role, this time is to take place within your contracted hours and will be agreed with your employer.

  • Progression Pathway

    There are two pathways to choose from in this apprenticeship – Digital Applications Technician and Digital Support Technician, the path you take will be determined by the job role you have. This apprenticeship would provide you with a good level of IT knowledge which is becoming increasingly more valuable in a world frequently reliant on technology and therefore offers good career prospects. Average Salary once qualified £20,000-£30,000.

    For Digital Applications Technicians: Digital Transformation Associate; ICT Support Analyst, Digital Champion, Database Administrator, Data Administrator, IT Operations Technician, Digital Applications Specialist and Digital Systems Operator.

    For Digital Service Technicians: Service Centre Operator, Digital Service Advisor, Digital Service Support, Digital Service Agent; Applications and On-line Service Executive, Technical Support Professional, Digital Support Professional, and Operations Technical Specialist

  • Attendance & Support

    Runshaw College believes that attendance and punctuality are key factors in the timely success of an Apprenticeship. Apprentices are accepted on the basis that they will have a high level of attendance at College and in the workplace. Persistent or regular absenteeism is a disciplinary offence and may lead to dismissal from the programme.

    Runshaw Apprentices will be offered support and be encouraged to develop the ability to work on their own and as team players. We expect our Apprentices to show enthusiasm and the motivation to reach and exceed their goals.

    It is important to maintain time keeping and attendance for both college and work place sessions to ensure learners remain on target.

  • National Careers Service

    For guidance about what careers subjects can lead on to please follow this link to the National Careers Service.