Hospitality Level 2 – Hospitality Team Member
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs and working as part of a team to ensure that every customer feels welcomed and looked after.
- Course Information
The benefit of this course is that the Apprentice will have an all round knowledge of the skills needed to work in a variety of areas within the hospitality industry. This gives the Apprentice a wider scope for future employment opportunities or for further learning.
Runshaw College has a fully functional Bistro kitchen and restaurant which provides Apprentices with the opportunity to further develop the specialised skills learnt in the workplace and learn new skills they may not have access to in the workplace.
You will work towards a Team Leader Apprenticeship Standard consisting of:
- Team Leader
- Functional Skills in Maths and English
- Employment Rights & Responsibilities
- Equipment Required
Apprentices will be expected to purchase their own uniform, equipment, files and dividers. Runshaw College will issue Apprentices with a course log book, hat, apron and safety shoes.
- Entry Requirements
You will need x4 GCSE A*-D/Grade 9-3 which must include English and Maths or equivalent.
Please note that employers may stipulate higher entry requirements than those listed and should therefore be treated as the minimum entry criteria.
However, if you do not currently meet the entry requirements for the apprenticeship you wish to apply for, you may also be considered based on related subject qualifications and/or life/work experience or upon successfully achieving the required Basic and Key Skill Builder (BKSB) results.
- How will I be assessed?
Assessment will be through observation, work products, professional discussion and portfolio completion.
- Employer Requirements
Employers must be prepared to work with their Apprentices to develop their knowledge and skills by providing a wide range of learning and training opportunities. They must also be prepared to allow them to attend College sessions at the agreed times. Employers are also expected to encourage Apprentices to research their chosen vocation and to support any work experience that will benefit the Apprentice to come up to a supervisory level of competence.
- Progression Pathway
Dependent on job role and experience, progression could be to a career as a chef and possibly an Advanced Apprenticeship as a Senior Chef.
- Attendance & Support
Runshaw College believes that attendance and punctuality are key factors in the timely success of an Apprenticeship. Apprentices are accepted on the basis that they will have a high level of attendance at College and in the workplace. Persistent or regular absenteeism is a disciplinary offence and may lead to dismissal from the programme.
Runshaw Apprentices will be offered support and be encouraged to develop the ability to work on their own and as team players. We expect our Apprentices to show enthusiasm and the motivation to reach and exceed their goals.
It is important to maintain time keeping and attendance for both college and work place sessions to ensure learners remain on target.