Customer Service Level 2 – Customer Service Practitioner

An Apprenticeship in Customer Service equips you with the skills to deliver excellent customer service which will serve you well in virtually any industry. The service industry sector is vast and most customer service apprentices work in retail, financial services, call centres, hospitality and recreation.

  • Course Information
    • Course Code
      WQ2CUS
    • Validated By
      City & Guilds
    • Learner Aim Reference
      60135621
    • Attendance Pattern
      Daytime
    • Course Level
      Level 2
    • Study Mode
      Full Time
    • Course Location
      Euxton Lane, Chorley
    • Age Group
      Adults (18+)
      School Leavers (16-18)
    • Course Duration
      1 year
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  • Overview

    You will work towards the Customer Service Practitioner Standard at Level 2 consisting of:

    • Level 2 Diploma in Customer Service – assessed in the work place including knowledge, skills and behaviours
    • Functional Skills in maths and English
    • End point assessment including a portfolio showcase, observation and professional discussion

    On successful completion of all elements you will be awarded the Customer Service Practioner Standard Certificate.

    You will be employed in a suitable role earning an apprenticeship salary, learning on the job as well as having the opportunity to come to College. In addition you will have the opportunity to access all College facilities in the same way as full time students.

  • Entry Requirements

    You will need 4x GCSE A*-D/Grade 9-3 including Maths and English or equivalent.

    (Although GCSE ICT is not an entry requirement, applicants are required to complete a short ICT BKSB).

    Please note that employers may stipulate higher entry requirements than those listed and should therefore be treated as the minimum entry criteria.

    However, if you do not currently meet the entry requirements for the apprenticeship you wish to apply for, you may also be considered based on related subject qualifications and/or life/work experience or upon successfully achieving the required Basic and Key Skill Builder (BKSB) results.

  • How will I be assessed?

    You will build a portfolio of evidence to showcase your journey containing examples of work-based evidence and observations. This will confirm competence and knowledge and will include:

    • personal statements
    • photographs
    • assessor observations
    • testimonies from colleagues
    • evidence of questioning or discussions.
  • Progression Pathway

    Progressions from this course include:

    • •Level 3 in Customer Service
    • the skills and knowledge you acquire in customer service will open doors in a variety of organisations
  • Attendance & Support

    Runshaw College believes that attendance and punctuality are key factors in the timely success of an Apprenticeship. Apprentices are accepted on the basis that they will have a high level of attendance at College and in the workplace. Persistent or regular absenteeism is a disciplinary offence and may lead to dismissal from the programme.

    Runshaw Apprentices will be offered support and be encouraged to develop the ability to work on their own and as team players. We expect our Apprentices to show enthusiasm and the motivation to reach and exceed their goals.

    It is important to maintain time keeping and attendance for both college and work place sessions to ensure learners remain on target.