Customer Service Practitioner Standard Apprenticeship Level 2
An Apprenticeship in Customer Service equips you with the skills to deliver excellent customer service which will serve you well in virtually any industry. The service industry sector is vast and most customer service apprentices work in retail, financial services, call centres, hospitality and recreation.
You will work towards the Customer Service Practitioner Standard at Level 2 consisting of:
- Level 2 Diploma in Customer Service – assessed in the work place including knowledge, skills and behaviours
- Functional Skills in maths and English
- End point assessment including a portfolio showcase, observation and professional discussion
On successful completion of all elements you will be awarded the Customer Service Practioner Standard Certificate.
You will be employed in a suitable role earning an apprenticeship salary, learning on the job as well as having the opportunity to come to College. In addition you will have the opportunity to access all College facilities in the same way as full time students.
You will need 4 GCSE passes at grade A*- D, including English and maths. Please note: many employers prefer candidates to have a minimum of GCSE grade C in maths and English.
You will build a portfolio of evidence to showcase your journey containing examples of work-based evidence and observations. This will confirm competence and knowledge and will include:
- personal statements
- assessor observations
- testimonies from colleagues
- evidence of questioning or discussions.
Progressions from this course include:
- •Level 3 in Customer Service
- the skills and knowledge you acquire in customer service will open doors in a variety of organisations
Runshaw College believes that attendance and punctuality are key factors in the timely success of an Apprenticeship. Apprentices are accepted on the basis that they will have a high level of attendance at College and in the workplace. Persistent or regular absenteeism is a disciplinary offence and may lead to dismissal from the programme.
Runshaw Apprentices will be offered support and be encouraged to develop the ability to work on their own and as team players. We expect our Apprentices to show enthusiasm and the motivation to reach and exceed their goals.
It is important to maintain time keeping and attendance for both college and work place sessions to ensure learners remain on target.