Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
As an Apprentice training with Runshaw College, you will be expected to demonstrate motivation, enthusiasm and dedication throughout your apprenticeship, both in the work place and at the College. To help you do this, Runshaw will provide you with a high level of continual support to ensure you become fully competent in your field and are employer-ready when you complete this coveted apprenticeship programme. You will also have the same access to all College facilities as our full and part time students, which includes the College library. As an apprentice, you will be encouraged to develop the ability to work both individually or as part of a team and achieve the required qualifications in maths and English should you need to improve your current grade.
This particular course will see you work towards a Customer Service Practitioner Apprenticeship Standard consisting of:
- Skills, Knowledge & behaviour
- Diploma in Customer Service
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service
- Functional Skills*
*If you do not currently hold A* – C (9-4) in English & maths
4 x GCSE A*-D/Grade 9-3 including maths and English or equivalent.
Please note that Individual employers may stipulate higher entry requirements than those stated. The entry requirements stated should therefore be treated as the minimum.
Applicants may also be considered based on alternative qualifications and/or their life/work experience.
You must also be employed and working within a suitable role, in an environment that offers opportunities for you to complete all Level 2 units and working a minimum of 30 hours a week.
Continual assessment and review through formative and summative assessments during your apprenticeship. These assessment methods may include completion of assignments, workbooks, reflective accounts, discussions, knowledge tests and observations. Once deemed competent in all areas of the standard the apprentice will then go through independent end point assessment carried out by an external assessor.
A Customer Service career within your chosen area or progression to the Customer Service Specialist apprenticeship.
Runshaw College believes that attendance and punctuality are key factors in the timely success of an Apprenticeship. Apprentices are accepted on the basis that they will have a high level of attendance at College and in the workplace. Persistent or regular absenteeism is a disciplinary offence and may lead to dismissal from the programme.
Runshaw Apprentices will be offered support and be encouraged to develop the ability to work on their own and as team players. We expect our Apprentices to show enthusiasm and the motivation to reach and exceed their goals.
It is important to maintain time keeping and attendance for both college and work place sessions to ensure learners remain on target.