On the 23rd March 2020, the government published The Apprenticeship Programme response to COVID-19 which provides important information and specific support for employers, training providers and apprentices. The Frequently Asked Questions section covers a wide range of possible scenarios which you may find helpful.

During the weeks and months ahead, Runshaw College will continue to make regular contact with our apprentices and employers to ensure that, wherever possible, learning is able to continue throughout this highly unusual and challenging period.

If you are an apprentice and you are concerned about the security of your employment, please contact Assistant Principal Martin Rigby

For queries not covered by the Government guidance, you can always contact the government’s Apprenticeship Helpline by telephone (0800 150 600) or by email

Please click here for the latest government guidance in relation to apprenticeships and COVID-19. This document sets out guidance for apprentices, employers, training providers and assessment organisations in response to the impact of coronavirus (COVID-19).

Customer Service Apprentice

If you want to develop your skills and knowledge whilst in work, choosing an Apprenticeship can really make a difference. Apprenticeships are work-based learning programmes that enable you to work, learn and earn at the same time.

Through an Apprenticeship you will train for a skilled job and gain valuable qualifications, all while being employed and earning a wage that reflects your skills, experience and ability. You don’t necessarily need a job before you apply, we will help you find employment. An Apprenticeship normally takes between 12 and 18 months.

Learning methods

You will learn both on-the-job with your employer and off-the-job in College. Your time in College will depend on your area of study but will not be more than one day a week, during which you will learn through a variety of study methods including formal class teachinggroup work, case studies, practical activities and job-related tasks.


During your Apprenticeship, you will study an NVQ (National Vocational Qualification), which is a work-related, hands-on qualification that focuses on what you do in the workplace. You will have to demonstrate you are able to work to national standards and actually do the job. You will also learn the theory behind what you are doing and will gain a Technical Certificate to support this.

Depending on your qualifications and the subject you are studying you will also have the opportunity to improve your maths, English and IT skills through Functional Skills qualifications, to ensure you have the right level to succeed in the workplace. You may also be able to take other appropriate qualifications to support your job role.


You will be visited in the workplace by an Assessor who will work with you to build a portfolio of evidence for your NVQ. In addition, there will be assignments and tests related to the Technical Certificate and Functional Skills in maths, English and IT.

Special Educational Needs (SEN) – Support

✅ An allocated Learning mentor  ✅ Counselling services  ✅ Independent Careers advice  ✅ Employer SEN support guide


Browse our Apprenticeship Programmes

Browse our Apprenticeship Vacancies

You can also download our Runshaw College Adult Course Guide 2020/21 for information on our Apprenticeships, Vocational courses, academies and everything you need to know about Runshaw College.

Financial Incentives for Employers

The government has announced incentives for all companies taking on Apprenticeships.