Ref: BA07 Apprentice administration assistant level 3 at Benefit Answer Limited

Benefit answer is a small company with 3 employees based in Bamber Bridge (near to Aldi). We provide advice and support to help people with claims and disputes for UK welfare benefits. This role is an apprentice administration assistant.

Apprenticeship Information

Start Date 20/05/2024
Location No Location
Occupational Areas Business Administration
Closing Date 17/05/2024
Wage £NMW Hour
Working Week Mon-Fri 9.30am-4.30pm
15 months (plus 4 months EPA)
Apprenticeship Level 3

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  • Job Description

    Inbound calls, directing calls, taking messages
    Answering emails
    Printing and posting paperwork to potential customers or adobe sign Entering potential clients on ACT (our customer database)
    Updating ACT as appropriate
    printing and posting eligibility checks or adobe sign
    Chasing customers for paperwork e.g. signed pages, MRN, dedsions, supporting info
    Call backs
    Request for medical records to customer

  • Personal Qualities

    Ability to work with and interact with other team members

  • Qualifications Required

    5 x GCSE A*-D / 9-3 which must include GCSE English at A*-C / 9-4 and Maths at A*-D / 9-3 or equivalent.

  • Future Prospects

    Possible continued employment at end of apprenticeship

  • What will the End Point Assessment (EPA) include

    This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

  • Things to Consider

    In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.
    Until we receive the above, we are unable to progress your application so please monitor your emails.
    For more information on the NMW, please visit:

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