Ref CS03: Apprentice Shipping Specialist (Customer Service) level 2 at InXpress Preston
InXpress Preston are part of a global network of offices providing discounted shipping services—parcels, pallets, freight, sea, road or air. The apprentice will learn all aspects of shipping and freight forwarding in order to deliver first class customer service. This could develop in to finance or sales as the apprenticeship develops.
Apprenticeship Information
| Start Date | 20/05/2024 |
| Location | No Location |
| Occupational Areas | Customer Service |
| Closing Date | 17/05/2024 |
| Wage | £200 Week |
| Working Week | Mon—Fri 9.00 to 5.00pm |
| Apprenticeship Duration |
12 months (plus 4 months EPA) |
| Apprenticeship Level | 2 |
- Job Description
The role will initially be focussed on customer service. This is key to the growth of the business. Over the term of the apprenticeship all aspects of domestic and international shipping will be learnt thus becoming a shipping expert. Initial daily duties will include:-
Answering inbound customer calls and emails
Tracking shipments
Booking shipments
Making outbound call to carriers e.g. DHL, FedEx
Providing / following up quotes
General admin & sales support - Personal Qualities
Confident
Team player - Qualifications Required
4 x GCSE A*-D/ 9-3 including Maths and English or equivalent.
basic computer skills (not a qualification) - Future Prospects
Progression to Level 3
Specialise in sales, customer service or finance - What will the End Point Assessment (EPA) include
This includes an ‘Apprentice Showcase’ to provide examples of work, a practical observation and a professional discussion. All assessment methods will be conducted and graded by an independent EPAO.
- Things to Consider
In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.
Until we receive the above, we are unable to progress your application so please monitor your emails.
For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates
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