Ref CS03: Apprentice Shipping Specialist (Customer Service) level 2 at InXpress Preston

InXpress Preston are part of a global network of offices providing discounted shipping services—parcels, pallets, freight, sea, road or air. The apprentice will learn all aspects of shipping and freight forwarding in order to deliver first class customer service. This could develop in to finance or sales as the apprenticeship develops.

Apprenticeship Information

Start Date 20/05/2024
Location No Location
Occupational Areas Customer Service
Closing Date 17/05/2024
Wage £200 Week
Working Week Mon—Fri 9.00 to 5.00pm
12 months (plus 4 months EPA)
Apprenticeship Level 2

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  • Job Description

    The role will initially be focussed on customer service. This is key to the growth of the business. Over the term of the apprenticeship all aspects of domestic and international shipping will be learnt thus becoming a shipping expert. Initial daily duties will include:-
    Answering inbound customer calls and emails
    Tracking shipments
    Booking shipments
    Making outbound call to carriers e.g. DHL, FedEx
    Providing / following up quotes
    General admin & sales support

  • Personal Qualities

    Team player

  • Qualifications Required

    4 x GCSE A*-D/ 9-3 including Maths and English or equivalent.
    basic computer skills (not a qualification)

  • Future Prospects

    Progression to Level 3
    Specialise in sales, customer service or finance

  • What will the End Point Assessment (EPA) include

    This includes an ‘Apprentice Showcase’ to provide examples of work, a practical observation and a professional discussion. All assessment methods will be conducted and graded by an independent EPAO.

  • Things to Consider

    In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.
    Until we receive the above, we are unable to progress your application so please monitor your emails.
    For more information on the NMW, please visit:

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