Ref CS07: Customer Support Coordinator Apprentice at Service Sport UK Ltd
ServiceSport UK is the UK’s number 1 gym equipment service and repair provider. This role involves coordinating and providing accurate SLA information, upselling and cross selling our products and services to customers and also building up the relationship with key personnel within your areas of responsibility.
Apprenticeship Information
| Start Date | 20/05/2024 |
| Location | No Location |
| Occupational Areas | Customer Service |
| Closing Date | 17/05/2024 |
| Wage | £5.28 Hour |
| Working Week | Monday to Friday, 9am—5pm |
| Apprenticeship Duration |
12 and 1 week + 4 months EPA |
| Apprenticeship Level | 2 |
- Job Description
A key role designed to provide excellent customer service and account management to your designated customers. This role involves coordinating and providing accurate SLA information, upselling and cross selling our products and services to customers and also building up the relationship with key personnel within your areas of responsibility.
Daily & weekly communications with customer
Prioritising works/jobs to meet the needs of the customer
Coordinating works and engineers to site
Produce monthly SLA reports for management and customer
Update and maintain account assets register
Establish and grow communications with all departments within the business
Forward thinking to increase opportunities of new works
Conform to the business code of conduct and dress code
Attend & participate in monthly team meetings
Comply with ServiceSport’s Quality Assurance Procedures & ensure all work undertaken complies with QMS requirementsService & Repair Targets
Hitting service targets set by the company for the Operations Team, this includes service renewals to ensure they are approved within at least a month before they expire.
Also bring in new service contracts. Spotting the opportunity to upsell customers from ad hoc service contracts to all-inclusive service contracts and ensure this is passed & communicated to the Commercial Manager and customer.
Keeping business plans up to date on service & repair targets and equipment and monitor your progress with the updates from accounts for the monthly, quarterly and annual targets.
Cross selling and upselling between service and equipment customers.
Ensuring customer and internal target information is accurate and set out to the correct standard.All we require is a can do attitude, a willingness to learn, excellent time keeping, attention to detail, good communication and team work skills and the ability to follow guidelines and instructions accurately.
- Personal Qualities
It is essential that the person should have good written and verbal skills and extensive experience of commercial fitness equipment.
- Qualifications Required
4 x GCSE A*-D/ 9-3 including Maths and English or equivalent.
basic computer skills (not a qualification) - Future Prospects
Full time employment
- What will the End Point Assessment (EPA) include
This includes an ‘Apprentice Showcase’ to provide examples of work, a practical observation and a professional discussion. All assessment methods will be conducted and graded by an independent EPAO.
- Things to Consider
In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.
Until we receive the above, we are unable to progress your application so please monitor your emails.
For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates
Share this vacancy on social media Facebook Twitter
Sign Up for Vacancy Alerts Print this vacancy Email this vacancy
